Legal
Refund & Cancellation Policy
Everything we cook is made fresh to order, which shapes the windows below.
Last updated: July 2026
Cancelling an order
- Free cancellation within 5 minutes of payment, or any time before we begin preparation.
- Once cooking has started, we can no longer cancel, as freshly made food cannot be resold.
- To cancel, call or WhatsApp +91 85084 51385 with your reference number — this is the fastest route.
If something is wrong with your order
Tell us within 4 hours of delivery, with a photograph where possible. If an item is missing, incorrect, or the quality falls short, we will replace it on your next order or refund that item in full.
Refund timelines
- Approved refunds are initiated within 2 working days.
- The amount reaches your original payment method in 5 – 7 working days, depending on your bank or UPI provider.
- Refunds are always made to the original payment method; we do not pay cash refunds.
Failed and undelivered orders
If we cannot deliver because of a kitchen or rider issue, you receive a full refund including delivery charges. If delivery fails because the address or phone number provided was unreachable, the food value is not refundable.
Subscriptions
- Cancel a monthly plan any time; the current cycle runs to its end.
- If you cancel mid-cycle for a reason attributable to us, undelivered meals are refunded pro rata.
- Pause days are governed by the plan you chose and are not refundable as cash.
Corporate and bulk orders
Advances are refundable in full if cancelled at least 48 hours before the delivery date. Within 48 hours, ingredient procurement costs may be deducted.
Contact
perledesmirthi@gmail.com · +91 85084 51385 · Perle de Smirthi Foodworks LLP, Chennai, Tamil Nadu